TERMS & CONDITIONS
General
The terms and conditions of booking your stay with Gladstone Property Management are presented below.
Gladstone Property Management is a trading name of Gladstone Property Group Ltd. The company is registered in England and Wales under registration details as follows: Name & Registered Office Gladstone Property Group LTD, 128 CITY ROAD, LONDON, UNITED KINGDOM, EC1V 2NX, Company No. 14178960 - customers renting a property with Gladstone Property Management are referred to as the "Guests/Guest". In the instance of a group booking, the customer who makes the booking is referred to as “The Lead Guest”.
Guest(s) agree to the following: 1.To occupy the property for the agreed rental period ONLY! 2.To take good care of the property and leave it in a clean and tidy condition at the end of the rental period. 3.To permit the owners and Gladstone Property Management staff or contractors reasonable access to the property. 4.The Lead Guest accepts ALL liability and responsibility for the behaviour of other Guests during their stay. 5.In the event of a breach of these terms and conditions and/or the House Rules, the Guest(s) will be required to leave the property immediately and no refunds will be offered. 6.The Guest(s) are obligated to provide the full names of individuals staying at the property. If any individuals other than those declared on the booking occupy or are thought to be in the property, the full security deposit will be retained and the relevant public authorities informed. 7.The Lead Guest is responsible for ensuring that the property is not occupied by more people than those stated on the Guests booking. 8.To pay for any losses or damage(s) caused to the property. 9.Not to consume or be in the possession of any illegal substances whilst in the property. Gladstone Property Management reserves the right to refuse admission and/or withdraw the rental agreement, without reason or notice at any time prior or during a guest stay if we feel any conditions outlined are in breach or likely to be breached. In this case, no paid funds will be returned. 10. The House Rules are final and may be subject to change without notice. Breach of any of the House Rules may result in fines, and/or forfeiture of the booking agreement and possibly legal action.
In the event of an emergency the Guest/s are asked to: Make use of the fire blanket and/or fire extinguisher, as appropriate. Leave all belongings and exit swiftly through the main exit, ensuring all individuals who require assistance are brought to safety. Wait on the main road away from the building and inform emergency services by calling 999 and quoting the location.
Accessibility
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have, with the aim of making all Guests' stay as comfortable as possible.
Booking
Bookings can be made in the following ways, 1) Online via our website www.gladstonepm.co.uk, 2) email us at: Hello@gladstonepm.co.uk, The Guest placing the booking must be over 21 years of age on the check-in date. Upon booking, the full names, email addresses, telephone numbers and dates of birth of all the guests staying must be supplied to Gladstone Property Management. In addition, Gladstone Property Management will also require proof of ID in the form of a passport and driving license for the Lead Guest.
These must match the name of the Guest making the booking. Please note that bookings made through our online booking system are provisional until confirmed by Gladstone Property Management.
Rental Period
Rentals commence on the agreed day of arrival and end at 12midnight on the day of departure, unless different check-in and check-out times have been agreed, this period is hereafter referred to as the "Rental Period". The Rental Period dates will be stated on the Guest agreement form when they book and cannot be exceeded unless Gladstone Property Management has given written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension. Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangement and an additional fee. If there is any delay in vacating the property beyond the agreed time, a full day's rental will be charged to the guest and may be taken from the security deposit.
Prices/Fees
All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted include VAT at the prevailing UK rates, if applicable. All prices are based on costs at the time of quotation and may be subject to change at any time. The prices quoted for all properties include utilities and taxes. If you are late checking out, without prior agreement, guests will be charged at, either a full day's rental rate or £50 per hour to the decision of Gladstone Property Management.
Security Deposit
A security deposit of £250 is required prior to arrival at any one of our Gladstone Property Management properties. This will be captured as pre-authorisation of funds 7 days before arrival and will be auto-released 5-10 working days after departure assuming no charges need to be made against it. Should a charge need to be made, the lead guest will be notified of the amount and the reason, via e-mail. The security deposit will be kept in full if any of the ‘House Rules’ are not broken.
Payments
When booking directly with Gladstone Property Management, the full price of the booking is due at the time of booking. For bookings through the www.gladstonepm.co.uk website, payment must be completed online at the time of booking to secure the reservation. Payment for bookings over the phone may be made by Bank Transfer (BACS) or an invoice may be sent, payment must be received in full to secure your reservation. Cash or cheque payments are not accepted.
Condition of the Property
The Guest(s) must follow the instructions in the House Rules of the property. Any losses, damages, or any cleaning necessary over and above normal servicing, will be deducted from the security deposit. By placing a booking, the guest authorises Gladstone Property Management to deduct any/all additional payments incurred from their security deposit. The Lead Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc must be left clean and tidy at the end of the Rental Period. No items are permitted to be removed from the property. The Lead Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property. All damages must be reported, without delay, to Gladstone Property Management. The cost of the repair or a replacement must be agreed with, and paid to, Gladstone Property Management.
Services & Facilities
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is
made to this end, the availability and proper functioning of these cannot be guaranteed.
All personal belongings and contents left in the property or in the car parks are left at the Guests own risk. We advise insurance should be taken by the Guest for these, as any losses or damages to their belongings is the sole responsibility of the Guest. Vehicles may only be parked in designated areas. JAS Holiday Homes does not accept responsibility or liability for any tickets or charges guests may have incurred during their stay.
Gladstone Property Management operates a phone line offering free customer service support between the hours of 08:00 and 21:00. 7 days a week. Calls outside this time window will be diverted to an answer-phone. If a call is placed by the Guest after 21:00 for an issue which is not an emergency, the issue will not be dealt with until the next morning and the guest will be charged an admin fee of £25.
Internet
No guarantee can be made that the Internet service provided will be compatible with your device. No technical support for the connection is available. Functionality of the connection cannot be guaranteed.
The Guest(s) is fully responsible for all internet activity and Gladstone Property Management hold no responsibility or liability for internet usage. Any illegal activity found will result in the internet access being closed down, Guest being asked to leave and relevant authorities notified. By connecting to the service, you agree to abide by the terms and conditions below (and outlined throughout, where applicable ). If you do not agree to all of the terms and conditions, please do not use the Service. Wireless Internet at Gladstone Property Management is free to those guests who accept these terms and conditions. The Service is intended to allow you access to the internet for legitimate purposes only. You undertake to us that your behaviour while using the Service will be lawful, honest, proper and without prejudice. We may terminate your use of the Service at any time without notice if we become aware of any behaviour untowards, this includes any behaviour or actions that has a negative impact on our equipment, network or the Internet in general, or which damages, or has the potential to damage, our reputation or standing.
Keys
The loss of a key to a property will be charged at £50.00. Keys must be returned to the keysafe. It is the Guests responsibility to ensure the keysafe is locked correctly. In the case of a key not being found in the keysafe or if the keysafe code has been changed, this will be treated as the Guest having lost the key and will incur a £50 fine. Duplication of keys or fobs, and the changing of entry or key safe codes is not permitted by Guest for any reason. Divulging access arrangements to third parties who are not named on the booking is not permitted by the Guest for any reason.
Cleaning
The property will have been cleaned by a third party professional cleaning company prior to the Guests arrival. Guest(s) must notify Gladstone Property Management on their first day of arrival, with 3 hours of check-in should they notice inadequate cleaning. Guest(s) are asked to leave the property in a clean condition, ensuring that all used dishes have been washed thoroughly and bins have been emptied. If the property is left in a state whereby additional cleaning is required, this will be charged to the Guest via their security deposit.
Personal Property
Gladstone Property Management holds no liability or responsibility for items or property belonging to the Guest(s) left at the property during their stay. Any personal property left in the property after the agreed check-out time may be disposed of.
Cancellation by the Guest
Gladstone Property Management has a flexible cancellation policy and will work with all guests to change bookings up to 14 days prior to arrival. If the guest cancels their booking less than 7 days prior to their arrival time, Gladstone Property Management reserves the right to not issue a refund.
Guest Cancellation
If Gladstone Property Management cannot honour the booking at the property initially booked, the booking will be relocated to an alternative property at the same price/cost, In exceptional circumstances, Gladstone Property Management may find it necessary to cancel the Guests booking and reserves the right to do so at any point, in which case a full refund will be offered.
Termination
Gladstone Property Management has the right to terminate a booking at any time (without notice) on the grounds of abuse to staff, mistreatment of the property, criminal activity or illegal activity of any nature. Any sign of smoking inside the property, or if we suspect the use or possession of drugs at the property will result in immediate termination of the booking, guest being asked to leave and no refund being issued.
Complaints
Any complaints about the property, its contents, or Gladstone Property Management staff must be made Immediately In writing to hello@gladstonepm.co.uk - All complaints must be notified to Gladstone Property Management as soon as possible. Gladstone Property Management may be required to carry out an on-the-spot investigation and, if necessary, take immediate action. Should you have a complaint, Gladstone Property Management will take every opportunity to settle the matter and make things right. Gladstone Property Management will take all reasonable steps to settle the problem. Alternatively, disputes can be made to The Property Ombudsman (https://www.tpos.co.uk/).
Right of Access
Gladstone Property Management representatives and subcontractors have the right to access the property at any time, with due regard to the convenience of the Guest, for the purpose of inspection of the property and to carry out any essential repairs or maintenance work.
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Security of Tenure
As the property is used as a serviced Rental Period accommodation, it is exempt from security of tenure under the Rent Act. No rights or tenancy are created for the Guests after the term of this agreement expires, which coincides with the published check-out time and which is agreed at the time of booking.
Privacy and Data Protection
Gladstone Property Management takes the Guests' privacy and confidentiality very seriously. Gladstone Property Management collects: (a) information necessary to process the Guest's booking; and (b) information derived from "cookies". Gladstone Property Management uses cookies to monitor site usage and related information.
Authority to Sign
The person who places the booking (or the Lead Guest) certifies that he or she is authorised to agree to the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that these shall observe the Terms and Conditions and House Rules. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions and to abide by the House Rules in full without exception. Payment of the full charge also indicates acceptance of these terms and conditions in full without exception.
Disclaimer
All properties are used at your own risk. At properties where there is a balcony, elevated terrace or hot
tub, this is used at your own risk. Parents should ensure that their children are supervised at all times and rules are adhered to.
Governing Law & Jurisdiction
The contract, the validity, construction and performance of this Agreement shall be governed by English Law. The Guests submit to the exclusive jurisdiction of the English Courts.